As SLA specialists…
- Corporate websites
- eCommerce and online stores
- Web applications
- Mobile applications
- Databases and big data
- IT systems
- Cloud computing services
- Dedicated servers
As part of the SLA, you receive a set amount of hours. You can use this time allocation to hire our team of Develtio specialists to carry out any tasks you wish. Tasks could include creating a subpage on the company website, adding an additional function to your application, as well as work on server errors, software integration, and database recovery. Our experts will do all this and much more, ASAP.
At Develtio, we create websites and mobile applications from scratch, so we can vouch for their safety and efficiency. With us, your clients’ data, as well as your own, is and always will be fully protected. We regularly and automatically scan your website for vulnerabilities and immediately intervene when a threat is found.
Your security is our pledge.
WordPress websites are our specialty. As part of the WordPress
service in a Develtio SLA, you will no longer have to worry about:
It is a cooperation between the client and the IT engineering company. It defines the response time of specialists to IT problems, or to any necessary changes and updates, e.g., of a website or application.
The scope of IT support and the SLA conditions are defined by a special agreement concluded between an IT company (e.g., Develtio) and a client operating in any industry for whom digital stability and security are important. The SLA agreement is a guarantee of the quality and timeliness of tasks performed by the contractor. Its content must also be flexible and develop along with the changing business needs of the client.
The scope of the SLA is usually determined individually, in accordance with the needs of a specific company. Designing an SLA service that is “tailor-made” is a big challenge. The contract specifies not only the number of hours per month that the customer can use on request as part of the package but also whether he can buy more if necessary. It must list the tasks and topics that the supplier’s IT specialists are to deal with, too.